Question: If I apply to the university, does that guarantee me housing?
Answer: No. The university application and admission process is separate from University Courtyard’s on-campus living application process. You must apply separately and housing is subject to availability at the time your completed on-campus living application packet is received or placed on the waiting list. You are encouraged to submit the completed on-campus living application packet immediately upon receiving it or by April 1 for your best opportunity to receive on-campus living. See Waiting List section for additional information. Note: Acceptance to housing is not acceptance to the university.

Question: As a first-time freshman am I guaranteed housing?
Answer: No. However, first time freshmen that submit a completed on-campus living application packet by April 1 receive priority. (First come, first served. Subject to bed availability or placed on the waiting list). Our returning residents applying by March 30 receive first priority.


Question: If I submit my completed on-campus living application packet by April 1, am I guaranteed housing?
Answer: No. The first 1,070 completed on-campus living application packets received by April 1 will be included in our first set of room assignments. If more than 1,070 applications are received, the remaining applications will be placed on a waiting list. See the Waiting List section for more information.


Question: How do I find out if I’ve been accepted to the university?
Answer: Admittance to the university and applying for housing are two separate processes. Visit my.csufresno.edu or contact the Admissions office at 559.278.2261 to check on your university admission status. It is important that you take the appropriate steps to insure you are admitted to the University by August (academic year) or December (Spring only) to avoid the possible loss of your University Courtyard bed assignment.


Question: Can I live on campus for just one semester?
Answer: If you arrive in the Fall semester, the "Student Housing and Meal Plan License Agreement" period is for the entire academic year (Fall and Spring Semester). You sign an academic year license agreement and are responsible for all of the Terms and Conditions of the agreement.

Question: Do you provide single rooms or family housing on campus?
Answer: Single Rooms: There are limited single rooms available for the academic year.
Family or couple housing is not available on the Fresno State campus. There are a number of apartments within a 1 to 5 mile radius of the Fresno State campus. You can contact a local rental service for apartment information.


Question: Why aren’t there more single rooms?
Answer: One of the purposes of living on campus is to develop a network of students that support each other academically and to make new friends. Living in a double occupancy room provides many opportunities to develop the network and to meet new people. In addition, University Courtyard wants to provide on-campus living to as more Fresno State students as possible. We surveyed residents in Fall 2002 and asked for suggestions on how to increase the number of beds available. The majority of residents responded to reduce the number of singles. University Courtyard appreciates residents' understanding as we strive to provide housing to as many Fresno State students as possible.


Question: Why should I choose to live on-campus rather than live in an off-campus apartment?
Answer: The convenience of living on-campus in a community of students that support your academic goals and provides you with an environment that encourages independence separates the on-campus living experience from an off-campus experience. On-campus living offers you many choices - academic, affordable, convenient, secure and fun. When you move on-campus, over 1,0 7 0 students will also be moving in and they will be looking to make friends. When you leave home, you'll be looking for a new support network - study partners, someone to go to lunch or the movies, and friends to share your new university life with. The Residence Life Staff live on-campus and provide educational and social programs. And, we have a 24-hour Atrium Customer Service Desk and a Residence Life Staff member is on-call 24 hours a day/7 days a week. We also have many safety features that enhance your living experience. Read through the on-campus living application packet and take the tour available at our web site - www.universitycourtyard.org . If you would like to visit the campus, University Outreach Services provides tours of the campus or both the campus and housing - visit www.gotofresnostate.com or call 559.278.2048 for an appointment. If you are interested in a tour of the residence halls only, sign-up on our web site or call 559.278.2345 for an appointment.

Question: What does the phrase “a completed on-campus living application packet” mean?
Answer: You must have completely filled out, signed and submitted the following items:

1. Application and Personal Profile
2. Student Housing and Meal Plan License Agreement
3. Emergency Information and Health Insurance Card
4. Meningococcal Disease and Information form
5. $50 non-refundable application fee
6. $150 security deposit.
   And
7. Financial Aid Special Payment Plan Application if you are eligible for the plan.
8. Employment Opportunity Interest form, if you are interested in an employment opportunity.
   
   If you would like to cancel your license agreement and you have been guaranteed or assigned a bed, you must cancel in writing via certified mail and postmarked by the following dates:

• July 17 (July 17 or earlier - $50 processing fee and $50 non-refundable application fee assessed ) or
• August 17 ( July 18-August 17 - $50 processing fee, $50 non-refundable application fee, and $25/per day penalty assessed ).
• Beginning August 18, you are held to the full license agreement. Refer to full Processing Fee and Cancellation Policy on the Meal Plan and Financial Aid Insert. If you apply by June 30 we will mail you a letter confirming your application status (complete or incomplete) and bed availability (guaranteed bed assignment or waiting list number). If you do not receive a letter from University Courtyard prior to August 7 we may not have been successful in trying to contact you by mail, phone, or e-mail. If you are not contacted, it is your responsibility to call University Courtyard between August 9-27 th to check on your status.

Exceptions:

• If you are not accepted to the university, you must submit a written cancellation indicating you have NOT been accepted to the university and send by certified mail and postmarked by August 17. Please attach your letter of denial. You will be charged a $50 processing fee and the $50 non-refundable application fee will not be refunded.

If you are on the waiting list and you have not been ASSIGNED (by August 17, 5 pm) or OFFERED (between August 19-August 27, 5 pm) a temporary or permanent on or off campus bed, you will be released from your 2005-2006 agreement and all monies except the $50 non-refundable application fee will be refunded three to six weeks after August 27.

Question: Can I choose my own roommate or can I talk with the person before I move in?
Answer: Roommate Choice : You can request a specific roommate(s) if by April 1 you submit your completed on-campus living application packets together, write each other's name and Social Security Number on the "Application and Personal Profile" and both roommates list the same hall and room type preference (subject to availability). The request must be mutual. If an empty room is available, the computerized room assignment software will then place roommate(s) together, but does not assign suitemates together.

Advance Roommate Communication : If both you and your roommate check that it is okay to "Release Phone Number" to prospective roommates on the Application and Personal Profile, then the roommate phone number will be included on the room assignment letter if a roommate has been assigned at the time the letter is mailed.

Suitemate Choice : Suitemate selection is not available. The computerized room assignment software does not match suitemates.

Question: When will I find out my room assignment?
Answer: You must have submitted a completed on-campus living application packet. Bed assignments are subject to the following:

• April 1 - Best opportunity to receive housing and a bed assignment in early June. See Waiting List section for additional information.
• After April 1 - You may be placed on a waiting list unless space is available. See Waiting List section for additional information.
• After June 30 - Bed assignments are made on a weekly basis, as space is available. If you are assigned, a letter will be mailed or a call made if assignment is made in August. It is your responsibility to contact University Courtyard between August 9-27 by visiting our web site at www.universitycourtyard.org and clicking on "guaranteed bed assignment" or calling 559.278.2345 to check on your application status (complete or incomplete) and bed availability (waiting list or not eligible for waiting list until application packet is completed). You may not receive additional information from University Courtyard prior to August 18 as we may not have been successful in trying to contact you by mail, phone, or e-mail.

Question: I am a Smittcamp Honors Scholar and I want to know where to live and what my scholarship covers.
Answer: You can choose whatever hall and room type you would like. Room type assignment is subject to availability at the time your completed application is received. However, the majority of first year Smittcamp Honors and Scholars select either Homan or Graves Hall as they are both quiet halls. A double occupancy room in a community style hall is included in your scholarship. However, you must pay the cost for the meal plan you select and you must pay the difference in the room costs if you are assigned to a more expensive room type. Refer to the Meal Plan and Financial Information insert for room and meal plan cost.

Question: I am a Smittcamp Honors Scholar and I have questions about my on-campus living application or my bill. Who should I contact?
Answer: For application questions, e-mail ( emilya@csufresno.edu ) or call 559.278.2345 Monday-Friday, 9 am-11 am and 2-4 pm (Pacific time). For accounting questions e-mail Christene Aguayo (chAguayo@csufresno.edu) or call 559.278.2396, Monday-Friday, between 9-11 am and 2-4 pm (Pacific time).

Question: I am an athlete and I want to know where to live and what my scholarship covers.
Answer: You can choose whatever hall and room type you would like. Room type assignment is subject to availability at the time your completed application is received. Typically a full athletic scholarship covers a double occupancy room in a community style hall (Baker, Graves , Homan) and a 19 meal plan or a triple occupancy room in the suite style halls . You must pay the difference in room costs if you are assigned to a more expensive room type (for example a residence suite double or single occupancy room or a community style large single occupancy)


Question: When am I required to submit my health insurance information?
Answer: Students living on-campus are required to provide health insurance information no later than two weeks after moving in. See on-campus living application packet for health insurance requirements.

Question: Where should I go to check-in?
Answer: In July, click on "Updates" or check your mail for University Courtyard's Courtyard Newsletter. Read the newsletter as it will include information about where and how to check-in if you have a permanent or temporary bed assignment, what there is to do when you arrive, and other helpful information. If you do not receive a newsletter, call University Courtyard so we can mail a copy. You will check-in at University Courtyard, 5152 N. Barton Ave , Fresno , CA 93740-8013 . However, the exact location within University Courtyard is based on the date you check-in.

Question: What happens during check-in?
Answer: When you arrive, you will go to the check-in location designated in the Courtyard Newsletter. A Residence Life Staff member will provide you with the necessary check-in documents and review the check-in process with you. After you complete the check-in process, there will be many activities and workshops for you to attend and participate in. For more information, read the Courtyard Newsletter available in early July at www.universitycourtyard.org. A copy will also be mailed to every on-campus living applicant.

Question: Should I arrive for check-in even if I haven’t received a bed assignment?
Answer: No. If you have not received a bed assignment by August 7, it is your responsibility to call University Courtyard at 559.278.2345 between August 9-27 to check to see if you are on a waiting list or if you have been assigned to a permanent or temporary bed. We may not have been able to successfully contact you to advise you of your on-campus living application packet status.

Question: Can I get my money refunded if I decide not to live on-campus?
Answer: On-campus living processing fee and cancellation policy overview is listed below. Refer to the Meal Plan and Financial Information in the application for full cancellation policy text.

If you are assigned a guaranteed bed temporary or permanent bed and you are:

ACCEPTED TO THE UNIVERSITY

1. Deadline July 17: Submit a written cancellation via certified mail postmarked by July 17, you will be charged a $50 processing fee and the $50 non-refundable application fee submitted with your application. $100 of the $150 security deposit and any payments made towards your room and board will be refunded 3-6 weeks after your cancellation is received. Phone, e-mail, or in person cancellations are not accepted .
2. Deadline August 17: Submit a written cancellation via certified mail postmarked between July 18 - August 17, you will be charged a $50 processing fee, the $50 non-refundable application fee submitted with your application and assessed a $25 per day penalty (not to exceed $750). Phone, e-mail, or in person cancellations are not accepted. The fees and penalty will be deducted from the submitted $50 non-refundable application fee, $150 security deposit, and payment. If additional monies are owed, you will be invoiced. If there is a credit balance, the amount will be refunded 3-6 weeks after your cancellation is received .
3. If your cancellation is postmarked after August 17 , you must submit a Petition for Cancellation along with a $50 processing fee. The petition is available from University Courtyard - 559.278.2345. If the petition is denied , you will be charged the full rate schedule amount based on your room assignment and the $50 processing fee will be applied to your University Courtyard account. If your petition is approved , you will be assessed a penalty of up to one month's (30 days) room and board fee. The $50 processing fee, $50 non-refundable application fee and penalty will be deducted from any monies submitted. If additional monies are owed, you will be invoiced. If there is a credit balance, the amount will be refunded 3-6 weeks after your cancellation is received. Exception: Waiting List (see Waiting List section).

NOT ACCEPTED TO THE UNIVERSITY

1. Submit a written cancellation with a copy of the denial letter attached via certified mail postmarked by August 17. You will be charged a $50 processing fee and the $50 non-refundable application fee submitted with your application. $100 of the $150 security deposit and any payments made towards your room and board will be refunded 3-6 weeks after your cancellation is received. Phone, e-mail, or in person cancellations are not accepted .
2. If your cancellation is postmarked after August 17 (certified mail), you must
   • Denied admission - submit a Petition for Cancellation along with your letter of denial and a $50 processing fee. The petition is available from University Courtyard - 559.278.2345. If you are denied admission to the university, you will be assessed the $50 processing fee and $50 non-refundable application fee. If you have a credit balance, the amount will be refunded 3-6 weeks after your cancellation is received .
   • Accepted to the university - submit a Petition for Cancellation along with a $50 processing fee. The petition is available from University Courtyard - 559.278.2345. If the petition is denied , you will be charged the full rate schedule amount based on your room assignment and the $50 processing fee will be applied to your University Courtyard account (see Financial Responsibility insert included in your on-campus living application packet). If your petition is approved , you will be assessed a penalty of up to one month's (30 days) room and board fee. The $50 processing fee, $50 non-refundable application fee and penalty will be deducted from any monies submitted. If additional monies are owed, you will be invoiced. If there is a credit balance, the amount will be refunded 3-6 weeks after your cancellation is received. Exception: Waiting List (see Waiting List section).

On waiting list and NOT guaranteed, assigned or offered a bed.

• If University Courtyard is not able to ASSIGN (by August 17, 5 pm) or offer (between August 18-August 26, 5 pm) a temporary or permanent on or off campus bed, you will be released from your 2005-2006 agreement and all monies except the $50 non-refundable application fee will be refunded three to six weeks after August 26 unless you indicate in writing that you want to remain on the waiting list until a temporary or permanent on or off campus bed becomes available between August 27-January 15
  

Question: Should I cancel my housing if I haven’t been accepted to the university yet?
Answer: If you are not accepted to the University, you have until August 17 to cancel your Student Housing and Meal Plan License Agreement in writing via certified mail with a copy of the denial letter attached - A $50 nonrefundable application fee and $50 processing fee applies. If you haven't received admittance to the university by August 1, you are strongly encouraged to contact the Admissions Office to check on your status. (If you are on the waiting list, also see waiting list cancellation information). .

Question: Should I cancel my housing if I am still on the waiting list?
Answer: In early August University Courtyard plans to contact all students with guaranteed beds to confirm they will be moving on campus for 2005-2006. Students indicating they have changed their mind will be encouraged to immediately cancel their license agreement. We will continue to receive cancellations throughout the summer and will assign waiting list applicants in waiting list number order from July 1 thru August 17 to assign a bed if a bed becomes available. Between July 19-August 27, 5 pm we will offer on or off campus temporary or permanent beds as they become available and in waiting list number order. If you have not been guaranteed, assigned or offered a bed by August 26, 5 pm , you will be released from your license agreement and all monies except the $50 nonrefundable application fee will be refunded. Refer to waiting list notification letter for additional information.

Question: Is there internet, broadband, or DSL service in the room?
Answer: A student may bring their own computer for their room and subscribe to internet service. The Central Valley Internet Project (CVIP) offers two low cost internet options for students living on campus. Broadband and dial-up. CVIP offers a high-speed, always on service up to 50 times faster than normal dial-up, with 5 e-mail accounts, 25 MB web space, free technical support, quick, easy, and free installation, and no set-up. Broadband rates begin at $24.95(512K/128K) per month. A dial-up service is also offered for $4.95 per month. For information call (559) 278-1111, Monday-Friday, 8 am-5 pm or visit their web site at www.cvip.net. Note: Internet and e-mail access is available in room only if a resident brings their own computer and modem, and arranges and pays for their own Internet service. Connection is made through the phone line shared by roommates if in a double or triple room. The high speed broadband connection described above requires a specific modem available through CVIP. University Courtyard does not provide technical support for student computers.
COMPUTER LAB is available in University Courtyard Atrium for the FREE, exclusive use of University Courtyard residents. It has Pentium 4 Processor, 17 inch flat screen monitors, 2.26 GHZ speed, Windows 2000 Operating System, CD ROM (read only), 3.5 floppy drive, Sound Blaster Live 512 Sound Card, 32 MG Video Card and a disabled resident work station. Other features include a Laser Jet 4000 Pay-for-Print printer and free internet and e-mail account. The computer lab meets the university requirement for student access to a computer and upgrades are scheduled for Summer 2005.

Question: My financial aid check is more than the first payment amount due on September 5 th . If I apply it all to my account, how will it affect future payments?
Answer: The financial aid check amount will be credited to your housing account and you will receive a refund only if the amount exceeds your total housing and meal plan fee. Otherwise, the check amount is applied to your room and board account. You would subtract the amount paid from the payment plan and make your next payment as soon as additional money is due. You would then continue making payments as outlined in your payment schedule. See example below:

2005-2006 August 18, 2005-May 19, 2006
14 Meal Plan
Financial Aid/Special Payment Plan (Published)
Example provided for planning purposes only -
refer to your payment schedule
Financial Aid not automatically deducted; therefore, all payment amounts and due dates must be met as outlined below.
Community Style 1 st payment $1,345.28 (9/5)
Double Room + 3 monthly payments of 650.00
5 th Payment 1,152.72 (1/15)
+ 3 monthly payments of 650.00
Total 6,398.00

Question: I was notified I submitted an incomplete Financial Aid/Special Payment Plan application. If I submit the completed form after May 1 am I still eligible for the Financial Aid Special Payment plan?
Answer: All incomplete Financial Aid/Special Payment Plan applications must be received no later than Friday, May 14, 2005 .

Question: If the payment plan I request on the Student Housing and Meal Plan License Agreement is the Financial Aid/Special Payment Plan without auto deduction do I still need to submit the Financial Aid/Special Payment Plan application?
Answer: Yes. Only applicants who submit a Financial Aid/Special Payment Plan application by May 1 are eligible for the Financial Aid/Special Payment Plan.

Question: I submitted the application for University Courtyard's Financial Aid/Special Payment Plan. However, I have not received my check from Financial Aid and my first payment is now due. What should I do?
Answer: It is your responsibility to immediately contact University Courtyard Accounting Office, weekdays, 8 am-2 pm , to set-up an appointment to discuss the financial aid disbursement delay. At the conclusion of the appointment, you will be provided with the steps you must complete in order to remain in good standing with University Courtyard. .

Question: I submitted the application for University Courtyard's Financial Aid/Special Payment Plan with auto deduction. I just received a notice from University Courtyard that my first payment is late and my statements are not showing any Financial Aid Payment. What happened and what should I do?
Answer: Please review the information below and take the steps that apply to your situation:

• Fulfilled all Financial Aid requirements - If you have fulfilled all of the financial aid requirements (i.e. loan workshop attendance, promissory note processing, etc) you will not receive a University Courtyard delinquency notice and you will not be charged a late fee on the projected Financial Aid award disbursement amount. You will be responsible for making all of the remaining payments on the due dates or a late fee will be added and your account could become delinquent.
• Did NOT fulfill all Financial Aid requirements - If you did NOT fulfill all of the financial aid requirements (i.e. loan workshop attendance, promissory note processing, etc), you WILL receive a late fee and your account will be delinquent. It is your responsibility to complete all Financial Aid requirements within the deadlines provided.

Question: How much money do I send with my housing application?
Answer: Every applicant must send a $50 non-refundable application fee and $150 for your security deposit. If you have been assigned a bed, the first payment of your room and board fees is required by July 5 or within 5 days of receipt of your invoice. See the "Meal Plan and Financial Information" insert for payment amounts based on room type assigned, meal plan selected, and payment plan selected.


Question: What are my financial responsibilities if I apply for and receive on-campus living?
Answer: It is important that you read the information included in the on-campus living application packet including the Financial Responsibility insert, before you sign the Student Housing and Meal Plan License Agreement. Several aspects of the license agreement, as well as related University Courtyard procedures, are discussed in the Financial Responsibility insert included in the packet. University Courtyard is open to all Fresno State students; however, there are financial responsibilities that must be met if you apply for and are assigned a bed.

Question: If I apply for Financial Aid, a Smittcamp Honors College Scholarship or an Athletic Scholarship that will be awarded through the Fresno State Financial Aid Office, how is my housing paid?
Answer: You are eligible to submit University Courtyard's Financial Aid Special Payment Plan Application and , your first payment will be delayed until September 5. It is important that you --

1. apply for financial aid (FAFSA) - priority deadline of March 1 and Fresno State scholarship - The Scholarship priority deadline, passed; however the application is available on-line until May 31, 2005 as all scholarships may not awarded. Additional information available at www.csufresno.edu

2. submit a completed on-campus living application packet by April 1 for your best opportunity to receive housing

3. read and fulfill the responsibilities listed on the Financial Responsibility insert .
   
4. complete the Financial Aid Special Payment Plan application and submit by May 1 .
   
5. You must pay for your on-campus living as indicated in the payment plan that will be mailed to you along with your invoice if you are assigned a bed. In the Meal and Financial Information insert in the application packet, Financial Aid Special Payment Plan examples are provided for planning purposes only. You must also attend one of the Financial Aid/Housing Workshops on August 18, 19 or 22, if you are living on campus for the first time in Fall.
   

Question: Is financial aid going to cover the $50 non-refundable application fee and the $150 security deposit and my room and board payments?
Answer: No. You must pay the $50 non-refundable application fee and the $150 security deposit when you submit your on-campus living application packet. Your financial aid award does not cover the application fee and security deposit. You are responsible for all of your assigned room and board fees whether or not Financial Aid covers them. Your application will be incomplete without the full $200 ($50 non-refundable application fee and $150 security deposit). The $200 may be charged to a Visa or Mastercard by completing the required authorization on the "Student Housing and Meal Plan License Agreement." If you apply for financial aid, be sure to submit the completed Financial Aid/Special Payment Plan Application by May 1 if you are interested in delaying your first payment.

Question: If I have been awarded Financial Aid through the Fresno State Financial Aid office, does Financial Aid pay housing directly?
Answer: Financial aid only automatically applies money directly for your university registration fees. You have an opportunity to have the Fresno State Financial Aid Office make a direct payment from your award to University Courtyard. Check the Financial Aid Special Payment Plan WITH Automatic Deduction on the "Student Housing and Meal Plan License Agreement" and "Application and Personal Profile" inserts in the on-campus living application packet. If you select this option, be sure to complete and submit the Financial Aid and Special Payment Application that is also included in the on-campus living application packet.

If you choose not to sign up for direct payment, your financial aid check will be mailed to you at the permanent address on file with the university. It is your responsibility to pay University Courtyard from the check by mailing or bringing in your payment by the due date(s) listed in your payment plan.

Question: How do I find out how much Financial Aid I was awarded?
Answer: The Financial Aid Office is separate from the housing office. Check on-line by going to the university's web site: my.csufresno.edu, login, go to Student portfolio, and select Financial Aid. You can call or visit the Financial Aid Office directly in the Joyal Administration Building or at 559.278.2182, Monday-Friday, 8 am-5 pm (Summer Hours are Monday-Friday, 7 am-3:30 pm) Pacific Time.

Question: How much does it cost to live on-campus?
Answer: The prices vary depending upon the room type and meal plan selected. For example: the academic year cost (August 18, 2005-May 19, 2006) for a triple room in a residence suite with a 14 meal plan is $5928; double occupancy room in a community style hall with a 14 meal plan is $6363 and a large single occupancy room in the residence suites with a 19 meal plan for $8388. The triple and large single occupancy rooms are limited. See 2005-2006 Meal Plan and Financial Aid insert for detailed price list.

Question: Why do I have to make my first payment on July 5 or within 5 days of receiving my invoice when I’m not going to move-in until August 19?
Answer: The amount you are charged is a set figure based on the occupancy dates ( August 18, 2005-May 19, 2006 ) , room type assigned, and the meal plan selected. While you pay your room and board fee in advance, you are only paying for the license agreement time period. Several payment plan options are available - one, two, monthly, or financial aid/special payment plan (See Financial Responsibility and Financial Aid Special Payment Plan insert). The two, monthly and financial aid/special payment plan allows you to make payments rather than paying the full amount on July 5. All payment plans except the financial aid/special payment plan require the first payment to be made on July 5 or within 5 days of receipt of the invoice, whichever is later.

Question: If I submit my first payment am I guaranteed a bed?
Answer: No, bed assignments are based on the date and time the completed application is received and are subject to availability. Do not make any payments until you have received a guaranteed bed letter. See Waiting List section for additional information.

Question: What is a designated payor?
Answer: A designated payor guarantees payment of your room and board. A parent, guardian, or designated payor can complete the designated payor information on Section II of the Student Housing and Meal Plan License Agreement AND the person must sign the license agreement in the designated payor box. The monthly statements for room and board are mailed directly to the designated payor instead of to the person living on-campus so that payments can be made timely.

.
Question: Why are parents or guardians or designated payors who pay for their child (or children’s) housing, not permitted to obtain information about their account or general concerns about housing?
Answer: If the student has the parent/guardian/designated payor complete and sign the designated payor section, we can discuss their financial housing account information only. And, if the student checks yes on the "Release Information to parents/guardians/designated payors" section of the Application and Personal Profile and lists the names of the individuals that can be provided with information, we can discuss all of the student's information that pertains to housing. Otherwise, according to the Family and Educational Rights and Privacy Act of 1974 , we cannot legally provide student information to anyone other than the student.

Question: When is the first meal served?
Answer: The meal plan begins on Friday, August 19, Breakfast (7:00-9:15 a.m.), lunch (11:00 a.m.-2:00 p.m.), and dinner (4:30-7:30 p.m.) are served Monday-Friday, and Brunch (10:00 am.-1:00 pm) and Dinner (4:30-7:30 pm) are served Saturday and Sunday. University Courtyard and the Residence Dining Facility will host a welcome BBQ on Thursday, August 18, for all residents and their families at no additional cost. NO meals are served or included for Thanksgiving, Winter or Spring Recess.

Question: What is the difference between a 14, 14 flex, and 19 meal plan?
Answer: 10 flex meal plan --- You choose an average of 10 meals per week from the offered meals and you have $220 in scrip ($110 each semester) to spend at Food Services operated on-campus restaurants/Food Court.

14 meal plan --- You choose an average of 14 meals per week from the meals offered in the Residence Dining Facility.

14 flex meal plan - You choose an average of 14 meals per week from the offered meals and you have $220 in scrip ($110 each semester) to spend at Food Services operated on-campus restaurants/Food Court.

Question: Do I have to have a meal plan?
Answer: Yes, all undergraduate students must select a meal plan.

Question: If I select a 14 meal plan on my application and decide I would like a 19 meal plan, can I make a change?
Answer: Yes. All residents have an opportunity to change their meal plan from September 4-9 , 4 p.m. by submitting a Meal Plan Change Application. Information about meal plan changes will be included in the "Student Handbook and Weekly Planner" you will receive when you check into your room.

Question: If I change my meal plan, when will I get a refund or when will my account change?
Answer: You may APPLY for a meal plan change between September 4-9 , 2005, 4 p.m.

• Applications submitted by the deadline will be reviewed and applicants notified whether or not their application was approved or denied.
• If your application is approved, your account will be adjusted on Wednesday, September 14 , 2005. Any increase will be reflected on your next invoice. If there is a credit, it will be applied to your next housing payment or if your account is paid in full, it will be refunded to you/designated payor three to six weeks after September 14 .
• For additional information about changing your meal plan, refer to the University Courtyard Student Handbook and Weekly Planner that all residents receive when they check in.

Question: What if my Fresno State Key Card is lost/stolen or doesn't work for my meals?

Answer: The key card is valuable and you should treat it as a credit card. If you lose or damage it you must replace the key card by doing the following:
Contact the food services office in order to pick up meal passes, and then go to key card office to get your new card. It is very important that you notify the keycard office that you are on a meal plan when you go to replace the card. Food Services and Key Card office are open Monday-Friday 8 am-5 pm. Closed on Holidays.

Question: How does my scrip/key card dollars work with my flex plan?

Answer:If you participate in a flex plan, you will receive $220 ($110 each semester) in scrip/key card dollars for the academic year. Distribution will be as follows: Each semester you will receive $50.00 of scrip money and a balance of $60.00 on your university key card (University I. D.).

The $5.00 in scrip money can be used at all food services operations. Each scrip dollar is equivalent to one dollar and is used in the same way.

The Key Card (University I.D.) acts as a debit card, which carries a dollar value. When dining at the Food Court (Taco Bell, Subway, Snack Bar), you will be able to use $60 on your Key Card to make purchases. The amount of your transaction will then be deducted from the card (Declining Balance). As of right now, this system is only available in the Food Court , but will eventually be through out all of our operations

Question: When can I move in?
Answer: If you have been guaranteed a bed or assigned a permanent or temporary bed space, you are required to move in on Thursday, August 18, 9 am thru Friday, August 19, 11 pm . Classes begin on Monday, August 22. If you need to move in on an earlier or later date, you must contact Atrium Customer Service Desk by August 5, at 559.278.2345. Early arrival is available only for permanent bed assignments. Late arrival is available for both permanent and temporary bed assignments. (See early or late arrival for more information)

Question: Can I make arrangements to check-in before August 19, 9 am (early arrival)?
Answer: You must

1. be participating in a Fresno State program that requires you to arrive prior to August 18.
2. be assigned to a permanent bed space.
3. contact Atrium Customer Service Desk by August 5 by visiting our web site at www.universitycourtyard.org and clicking on "Contact Us - Customer Service" or call 559.278.2345 to make sure your permanent room will be available.
4. pay a daily room rate between your early arrival date and the night of August 18.
5. Meals are not included in the daily room rate; however, meals are available for purchase at the Residence Dining Facility or USU Food Court .
   

Question: Do I need to make arrangements to check-in after August 19 , 11 pm (late arrival)?
Answer: YES. If you have been assigned to a permanent or temporary bed space , you must contact Atrium Customer Service Desk by August 5 by clicking on "Contact Us - Customer Service" or calling 559.278.2345 to make arrangements to check-in after August 19, 11 pm .

Question: Do I have to move out during Thanksgiving, Winter, or Spring Recess?
Answer: No. You can stay during Thanksgiving, Winter, or Spring Recess; however, since you were not charged for this time period, there is no refund. Meals are not included for Thanksgiving, Winter, or Spring Recess. The university will observe the recesses as follows:

Thanksgiving Break November 23-27 Classes resume Monday, November 28
Winter Recess December 16 ( 3 p.m. ) -January 15 Classes resume Wednesday, January 18
Spring Recess April 7 (after classes) -April 16 Classes resume Monday, April 17

Question Can I keep my room during the summer if I am enrolled in Summer Session?
Answer: No. On-campus living is available on the first floor of a specific residence suite hall for all Summer Session residents. Your 2005-2006 Student Housing and Meal License Agreement ends on May 19, 2006 , 3 pm . You may apply and pay separately for Summer Session and it is subject to space availability. If space is available you would move to the Summer Session space. Summer applications are available on March 1 for the following summer.

Question: Can I leave my belongings in my room over the summer and return to the same room next year?
Answer: No. During the Summer, University Courtyard provides hotel type overnight accommodations for a variety of educational and athletic groups. The groups use all rooms except Summer Session resident space. Storage of belongings at University Courtyard is not available.

Question: If my parents applied for a parent loan to pay for my university fees and housing, are the loans automatically disbursed to University Courtyard?
Answer: In order for parent loans to be disbursed to housing, you must have indicated on the "Student Housing and Meal Plan License Agreement" section III that the parent loan(s) awarded thru Fresno State 's Financial Aid Office should be automatically applied to the room and board fee. In addition, your parent must have signed the license agreement in the designated box.

Question: What if my parents applied for a parent loan that is NOT disbursed thru Fresno State 's Financial Aid Office.
Answer: Only a Plus Loan-1 disbursed thru Fresno State 's Financial Aid Department can be automatically disbursed to University Courtyard. If you have a different type of parent loan, you will need to make a separate payment to housing after your receive the loan.

Question: If I bring my car where do I park?
Answer: Lot G is the closest Student/Visitor Parking Lot to University Courtyard. It is the only parking lot that allows overnight parking. You must purchase a University Student/Visitor Parking permit -- $68 per semester (subject to change). Parking permit information is available on Fresno State 's web site at www.csufresno.edu and will be included in the STAR registration packet.

Question: How big are the rooms?
Answer: On the “Residence Life and Room Features” insert, the approximate dimensions of the rooms are shown on the drawings. In a community style hall, most double or large single occupancy rooms are15 feet, 10 inches by 11 feet, 2 inches. In a residence suite most double occupancy, triple occupancy or large singles in a 2 or 3 bedroom are 14 feet by 12 feet 2 inches. All small singles or singles in a 1, 2 or 3 bedroom are approximately 8 feet, 10 inches by 12 feet 2 inches. Photographs of the rooms are included in the tour section of the web site.

Question: What should or can I bring?
Answer: Double occupancy rooms are furnished with 2 sets of loft style furniture (extra long twin beds, large desks, book carrels with task light, 3 drawer dressers, 2 drawer file cabinets, 2 position chairs) , closets, wastebaskets, overhead light, carpet, windows with blinds. Residents must provide their own pillow, blankets, sheets ( extra long or flat twin ), and towels. Residence suite living rooms have a couch, chair, coffee table, and bookcase. There is a microfridge (compact microwave/freezer/refrigerator combination) in the suite living room to share with suitemates or one in every community style room to share with roommate. Single rooms have one set of furniture. Triple occupancy furniture (see next page). You may bring additional furniture for suite living rooms (such as: chairs, couches).
The Courtyard Newsletter will be available in July and posted on our web site. The newsletter will explain the check-in process and what to bring.
If you are interested in purchasing linen, information will be sent with your room assignment letter.

Question: How big are the beds/mattresses?
Answer: The mattresses are 80" long by 36" wide and take extra long twin sheets or flat twin sheets.

Question: Is there internet, broadband, or DSL service in the room?
Answer:A student may bring their own computer for their room and subscribe to the internet service provided through campus . The Central Valley Internet Project (CVIP) offers two low cost internet options for students living on campus. Broadband and dial-up. CVIP offers a high-speed, always on service up to 50 times faster than normal dial-up, with 5 e-mail accounts, 25 MB web space, free technical support, quick, easy, and free installation, and no set-up. Broadband rates begin at $9.95 per month. A dial-up service is also offered. For information call 559.278.1111, Monday-Friday, 8 am-5 pm or visit their web site at www.cvip.net. Note: Internet and e-mail access is available in room only if a resident brings their own computer and modem, and arranges and pays for their own Internet service. Connection is made through the phone line shared by roommates if in a double or triple room. The high speed broadband connection described above requires a specific modem available through CVIP. University Courtyard does not provide technical support for student computers.
COMPUTER LAB is available in University Courtyard Atrium for the FREE, exclusive use of University Courtyard residents. It has Pentium 4 Processor, 17 inch flat screen monitors, 2.26 GHZ speed, Windows 2000 Operating System, CD ROM (read only), 3.5 floppy drive, Sound Blaster Live 512 Sound Card, 32 MG Video Card and a disabled resident work station. Other features include a Laser Jet 4000 Pay-for-Print printer and free internet and e-mail account. The computer lab meets the university requirement for student access to a computer. An extensive equipment upgrade is scheduled for Summer 2005.

Question: Can I bring a telephone/answering machine, TV, stereo, VCR, refrigerator, vacuum cleaner, coffee maker?
Answer: Yes you can. The refrigerator must be 2.5 cubic feet or less. We do supply a microfridge (compact microwave/freezer/refrigerator combination) to share with roommates or suitemates. Vacuum cleaners are available for check-out at the hall desk. A television in the Atrium is available for all residents to use and there is a television in the first floor lobby of each of the community style halls. Free cable hook-up is available in each room; including the suite living rooms. Telephone hook-up and service is available at an additional fee, shared by roommates, and residents supply their own telephone instrument. Information about the telephone service will be available in your check-in package.

Question: Are pets allowed?
Answer: No. Exception: Fish in a five gallon or less aquarium.

Question: What is the difference between community style and residence suites?
Answer: Community style halls are built in a way that promotes community development. Each floor has two gender-designated wings. On each wing is a hallway with rooms located across from each other and a common, gender designated bathroom. This is the best way to get to meet people, make friends, and find study partners. There is always something to do either with other residents or by participating in social and educational programs held in these halls. In Baker and Homan the wings are gender designated but the hall is co-ed.

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Question: What is the difference between a double and triple occupancy room?
Answer: All triple occupancy rooms are located in the suites and are the same size as the double occupancy room – 14 feet by 12 feet 2 inches (approximate). The differences are –

3 beds (extra long twin -- 80” x 36” wide)
2 -- closets
2 – 3-drawer dressers
1 – wardrobe closet with drawers in the hallway
3 – standard desks with drawers
2 – telephone lines available (double occupancy rooms have 1 phone line available)
3 – 2-position chairs
Note: File cabinet is incorporated into the standard desk with drawers. Book carrel with task light is not provided.

Question: How can I get a suite?
Answer: After returning residents who submit their completed packet by March 30 select their rooms on April 13 , empty beds in residence suites are assigned to new applicants or returning resident applicants that apply after April 1 based on the following: this is confusing, as we encourage to apply by April 1 but then we are saying "after April 1, maybe this needs to be reworded.

Cedar and Sequoia are available to freshmen in the date and time order their completed on-campus living application packet is received. Exception: One bedroom, small single.

Aspen , Birch, Ponderosa and Sycamore are available to transfer (56+ units) and graduate students in the date and time order their completed application packet is received.

All community style halls are open to returning residents first and then to ALL applicants based on the date and time order their completed on-campus living application is submitted.

Question: Can I live with someone of the opposite gender?
Answer: You cannot share the same bedroom with someone of the opposite gender. Men live with men, and women live with women. In Baker, Graves and Homan community style halls, a wing is designated as male or female; however, men and women live within the same building. Bathrooms are gender designated on each wing. Suites are also gender-designated.

Question: What do I do if I don’t get along with my roommate or I want to change rooms?
Answer:The residence life staff provide roommate conflict resolution meetings or one on one meeting with roommates. They can help you learn how to resolve your differences. If you still want to move or you just want to change rooms, you can apply to change rooms by completing the Room Change Application process during a specific time period. For more information, refer to University Courtyard newsletter (publish date July 2005) and the University Courtyard Student Handbook and Weekly Planner provided when you check-in. The newsletter will be posted on our web site.

Question: What are some of the safety features of University Courtyard?
Answer: Safety is a top priority at University Courtyard and includes:

• Public Safety Assistants (PSAs) that patrol the halls and grounds in late evening/early morning.
• University Police who advise the PSAs, respond to emergencies and are available for residents. An officer is assigned to University Courtyard, seven days a week.
• Live-in staff - on call (24 hours a day/7 days a week)
• Professional staff - on call (24 hours a day/7 days a week)
• Alarmed exterior stairwell doors
• Electronic key card access for the resident's
  • hall exterior door and bedroom door
  • community style halls
    • all residents - wing door / stair well doors, although access is given for the whole building
    • all residents -- wing gender designated bathroom
  • residence suites
    • living room door
    • laundry rooms
• Escort service through University Police Department
• 24 hour/7 day a week Customer Service Desk (academic year)

Question: How will I know if I am on the waiting list?
Answer: All applicants are strongly encouraged to submit their completed on-campus living application packet by April 1 for their best opportunity to receive on-campus housing.

If your on-campus living application packet is received by

• By April 1 -You will be notified by mail of your application status (complete or incomplete). If bed space is available, you will be included in the first set of room assignments. If more applications are received than available bed space, you will be notified you are on the waiting list.
• Between April 2- June 30: You will be notified by mail of your application status (complete or incomplete) and bed availability (waiting list or not eligible for waiting list until application packet is completed) .
• After June 30: You will be contacted by mail, phone or e-mail and notified of your application status (complete or incomplete) and bed availability (waiting list or not eligible for waiting list until application packet is completed) . If you are not contacted by University Courtyard prior to August 10, I believe there was a different date listed above , it is your responsibility to call University Courtyard at 559.278.2345 between August 11- 26 th to check on your status.
  

Question: If I am on the waiting list will I be assigned a bed?
Answer: Historically we receive cancellations throughout the summer.

• We expect to be able to assign additional applicants to on or off campus temporary or permanent bed space by August 17, 5 pm based on waiting list number (subject to bed availability) . Between July 18- 26 , 5 pm you will be offered an on or off campus temporary.
• You will be contacted by mail, phone or e-mail and notified of your application status (complete or incomplete) and bed availability (waiting list or not eligible for the waiting list until application packet is completed) .
• If you are not contacted by University Courtyard prior to August 10, I believe there was a different date listed above it is your responsibility to call University Courtyard by visiting our web site at www.universitycourtyard.org and clicking on "Contact Us - Customer Service" or calling 559.278.2345 between August 9- 26 th to check on your status.
• If you are on the waiting list, you should not make plans to move in until you are notified that a temporary or permanent bed space is available. We may not be able to assign everyone on the waiting list to a temporary or permanent bed space.
• If you are on the waiting list and are offered a temporary or permanent bed space, you have 24 hours to accept or decline the bed space.

Question: If I submit my first payment will you move me from the waiting list to a bed space?
Answer: No. We assign applicants to beds based on the date and time the completed on-campus living application packet is received. Do not make any housing payments until you have been assigned to a temporary or permanent bed space. See the question, "What does the phrase --- completed on-campus living application packet --- mean?

Question: How do I find out what my waiting list number is?
Answer: You will be contacted by mail, phone or e-mail and notified of your application status (complete or incomplete) and bed availability (waiting list or not eligible for the waiting list until application packet is completed) . If you are on the waiting list, your waiting list number will be provided.

If you are notified that you are on the waiting list and you have not received an assignment by August 9, I believe there was a different date listed above you should contact the Atrium Customer Service Desk between August 9- 26th by clicking on "Contact Us - Customer Service" or calling 559. 278.2345 to check on your status.

Question: If I am on the waiting list, should I cancel my on-campus living application by July 17 in order to avoid penalties?
Answer: No. Waiting list applicants are provided with a cancellation extension , until a bed is guaranteed or offered . Information about the extension will be included the waiting list letter.